We are committed to protecting your privacy and ensuring that your use of (the “Website”) is as secure and enjoyable as possible.
What we collect
When you open an account and/or reserve services through the Website, we do require you to provide us with certain information, including but not limited to your name, phone number, email address, billing address, and payment information. This information is used solely to process orders placed by you and to communicate with you regarding your use of the Website and/or Aliv ’ services.
Unless you are logged into your account, your use of the Website will be done anonymously. We do log your IP address (the Internet address of your computer) to give us an idea of how you use the Website, but we do not link your IP address to any personal information unless you have logged into your account. We may use “cookies” to understand your use of the Website and improve your experience (see “Cookies” below).
How we use your personal information
We may use your personal information for the following purposes:
To contact you regarding a specific inquiry you have submitted.
To purchase tours, vouchers, tickets, etc. on your behalf.
To email you tour, voucher, ticket information, etc.
To notify you of any changes to your itinerary or any other information we feel is necessary to provide you.
Who we share it with
We never sell or rent your personal information; we may disclose your personal information if required to do so by law (for example, a subpoena) or regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property of Alive World, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.
Your information will be shared with tour providers, museums, airlines, railroads, and any other service that you will be utilizing during your trip as required by the specific operator. Your information may be shared with our agents or contractors for the purpose of performing service for us (such as credit card processing).
Security of your Personal Information
Your personal information is never shared with outside parties without your permission, except under conditions explained above, and data is stored in password-controlled servers with limited access. Our Website uses secure socket layer (“SSL”) encryption to protect your personal information whenever it is collected or transmitted.
No one can see or edit your personal information without knowing your username and password, so do not share these with others. If you believe that an unauthorized person has gained access to your username and/or password, please notify us immediately by emailing
Access to your Personal Information
You may review and update your personal information at any time by emailing
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data.
Our Website does generate certain kinds of non-identifying site usage data, such as the number of hits and visits to the Website. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.
The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website or our services.
Because we value your privacy we have taken steps to comply with the California Online Privacy Protection Act. If you would like to review and/or modify the personal information that we have on file for you, please email .
Data Protection Law
we are committed to facilitate the exercise of your rights granted by Data Protection law. Otherwise you can contact us at any time to discuss your privacy concerns.
Privacy rights under the Data Protection law include:
Transparency and the right to information. Through this policy we explain how we use and share your information. However, if you have questions or concerns you can contact us any time.
Right of access, objection, restriction of processing, erasure, and portability. You also have the right to withdraw your consent at any time when we process your personal data based on your consent. To exercise these rights, please contact us.
Right to opt-out to direct marketing. You have the right to opt-out at any time to receiving marketing materials from us by following the opt-out instructions in our commercial emails, by contacting us, or by adjusting your preferences under your Profile Details on the Site.
Please note that we reserve the right to send you other communications, including service announcements and administrative messages relating to your alivexperiences account, without offering you the opportunity to opt out of receiving them.
Right to lodge a complaint with a supervisory authority. If you consider that the processing of your personal data infringes your privacy rights according to the Data Protection law, you have the right to lodge a complaint with a supervisory authority, in the member state of your habitual residence, place of work, or place of the alleged infringement.