Terms & conditions
Terms Ownership and License Prices Payment COVID-19 Waiver Tour Cancellation Insurance Passport/Visa Aliv Responsibilities
THIS AGREEMENT sets forth the terms under which Aliv World LTD (d/b/a – “Alivexperiences”) agree to provide you with the services and accommodations for your customized itinerary.
Ownership and License.
All prices are in US dollars and include VAT (Value Added Tax) in effect at time of issuance. All rates are subject to increase due to an increase of our costs, including but not limited to: land services, taxes, fuel cost, and currency fluctuations. All rates are confirmed at final payment. Fares and schedules are subject to change and are not guaranteed until ticketed.
We accept American Express, Visa, MasterCard and Discover Card. Should you cancel your order and be entitled to a refund under these Terms (see below), please note all refunds will be charged a fee of 4%.
Administrative/Service fee to be paid on confirmation: a non refundable 20% of the total amount + any possible non-refundable service (such as flights, entrance tickets, hotels and activities specified as not refundable)
Balance to be paid 45 days prior departure
Credit card chargeback waiver: You agree to indemnify Aliv World Ltd from any credit card chargebacks related to any dispute over refunds and services provided.
Vouchers and detailed itinerary will be emailed to you upon final payment or 30 days prior departure. The documents will have detailed information with meeting point and time for every service as well as contact information of the supplier providing the service. Proof of identification may be required in order to obtain entrance to museums, churches and other sites. Sites like The Vatican Museum and Sistine chapels and other churches reserve the right to deny entrance to any individual not adhering to their entrance rules and restrictions, including but not limited to conformance to its dress code.
Some locations may require you to have a vaccination or proof of a negative test. You must be aware of the restrictions and have all appropriate documentation for any stopover destinations. On return home, there may be additional requirements. You are responsible for understanding all of these requirements and must not rely on Aliv World LTD to provide information.
In addition, you should consult with government websites to ensure that you are in compliance with all requirements for admittance into that country as well as understanding local laws that govern travel within a country, such as tracking. You are also responsible for obtaining any testing and providing any paperwork as required by governmental bodies due to COVID-19.
By offering travel to any destination, we do not represent that travel in such destination is safe or without risk. Should you choose to travel to a country that has been issued a a travel warning or advisory, including COVID warnings, we will not be liable for damages or losses that result from travel to such destinations.
Cancellation and Refunds:
Up to 45 days prior departure – 20% (total amount of Administrative/Service fee) + any possible non-refundable services
From 44 days to 20 days prior departure – 50% of the total amount + any possible non-refundable services
No refund on cancellation received 19 days or less prior departure
No refund on a no show
No refund on any unused portion of the trip
NOTE: all refunds will be charged a fee of 4%
For trains tickets only: tickets cannot be changed or refunded after balance is paid
For entrance tickets only: tickets cannot be changed or refunded after Administrative/Service fee is paid
Exceptions for Covid-19 related Cancellations or Changes:
For all current and future bookings for travel through December 31, 2022, you may change or cancel up to 30 days prior to departure in the event of a COVID-19-related reason and receive a credit toward future travel.
COVID-19-related reasons include:
The U.S. Department of State issues a Level 4: Do Not Travel Global Health Advisory.
The U.S. Department of State issues a Level 4: Do Not Travel due to COVID-19 for the destination(s) the guest is traveling to.
Entry restrictions to the destination(s) the guest plans to travel to.
International flights are cancelled without alternative routing available for guest to use to reach the destination(s) in the itinerary.
PLEASE NOTE: Aliv World Ltd acts only as a booking agent and is not responsible or liable for any loss, damage, death, injury, delay, inconvenience or irregularity caused by any vehicle defect or through the negligence, misconduct, strikes or other acts, defaults of omissions of any carrier.
Aliv World Ltd reserves the right to cancel or reschedule any trip due to operating requirements, and is not responsible for any other travel arrangements affected due to the cancellations. In such case, the operators’ sole responsibility is to provide a refund without any other liability whatsoever. Aliv World Ltd is not responsible for cancellation penalties imposed by airlines or other transportation carriers.
Health, accident, luggage and trip cancellation interruption insurance is strongly recommended. Our insurance, if requested, is available through CSA - Generali.
United States citizens are only required to hold a valid passport when traveling to Italy. Non-citizens may have other requirements, and if you are not a US citizen you should check with the embassy or consulate to find out what, if any, visa requirements you will need to comply with.
Aliv World Ltd Responsibility.
The responsibility of Aliv World Ltd as the tour operator and/or its agents is limited. We act solely as your agents in regard to travel, whether by aircraft, motor-coach, private car, rent car, or any other conveyance, and assume no liability for injury, damage, loss, accident, delay or irregularity which may be occasioned either by reason of defect through the acts of God, dangers incident to sea, fire, breakdown in machinery or equipment, acts of governments or other authorities de jury or de facto, wars (whether declared or not), hostilities, civil disturbance, strikes, theft, pilferage, epidemic, quarantines, medical regulations or customs regulations, or from any causes beyond Aliv World control, or any loss damage resulting from improper passport, visas, or others documents. The issuance of the tickets and vouchers shall be deemed to consent to these Terms. The acceptance of tickets and vouchers by the participant or by assignee(s) shall be deemed to be acceptance by such person(s) of the above Terms and acknowledgment and agreement by such person(s) that participant air carriers shall not be liable for any portions of the tour other than air transportation. The passenger’s ticket constitutes the sole contract between the purchaser and/or passenger of these tickets and the airline or transportation companies. Aliv World Ltd assume no responsibility in this connection.
We cannot accept liability, provide any refund, or pay any compensation where the performance or prompt performance of our contractual obligations is prevented or affected, or you otherwise suffer any loss, injury, death, inconvenience or damage as a result of circumstances amounting to “force majeure”. “Force majeure” means any event or circumstances which we or the supplier of the services in question could not foresee or avoid. Such events and circumstances may include, acts of God, actual or threatened, war, insurrection, riots, strikes, civil action, decisions by governments or governing authority, technical or maintenance problems with transport, changes of schedules or operational decisions of air carriers, terrorist activity or the threat thereof, industrial action, natural or nuclear activity, epidemic, pandemic, illness, physical injury, quarantine, medical or customs or immigration regulation, delay, or cancellation, adverse weather conditions, fire and all similar events outside our control.
Disclaimer of Warranties.
Aliv World Ltd makes no representations or warranties about the website, the suitability of the information contained on or received through the website, or any services or products received through the website. All information and use of the website is provided “as is” without warranty of any kind, including all express, implied, or statutory warranties of merchantability, fitness for a particular purpose, title and non-infringement. We do not warrant that the contents or any information received through the website are accurate, reliable or correct; that the website will be available at any particular time or location; that any defects or errors will be corrected; or that the contents or any information received through the website are free of viruses or other destructive or harmful components. Your use of the website is solely at your own risk. You expressly agree that you have relied on no warranties, representations, or statements other than in this agreement. Because some jurisdictions do not permit the exclusion of certain warranties, the exclusions may not apply to you but shall apply to the maximum extent permitted by the laws of your jurisdiction
Limitation on Liability.
In no event shall we be liable to you or any third party for any damages, including without limitation indirect, consequential, exemplary, incidental, special or punitive damages arising from your use of the website or service, even if we have been advised in advance of the possibility of such damages.
You agree to indemnify and hold harmless Aliv World Ltd , its subsidiaries, affiliates, officers, agents, representatives, employees and other partners, from any loss, liability, claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your use of our services.
You agree that any dispute shall be governed by the laws of the State of Illinois, without regard to its conflict of laws provisions, and you agree to personal jurisdiction and venue in the state and federal courts located in Lake County, Illinois. You further agree that, regardless of any statute of limitations, you must notify Aliv World Ltd of any claim within 30 days of your completed travel or your claim will be barred as untimely.